Shipping Policy
Last updated: July 18, 2026
This Shipping Policy applies to orders placed through the Sole Sneakers website (the "Site").
1) Processing Time (When We Ship)
Orders placed before 3:00 PM Eastern Time are scheduled to ship the same day. Orders placed at or after 3:00 PM Eastern Time are scheduled to ship the following day.
Important clarifications:
- The 3:00 PM cutoff refers to order processing and shipment, not delivery time.
- The shipping estimate shown in the cart updates automatically using Eastern Time.
- Some orders may require additional time for verification (for example, fraud prevention or address confirmation).
2) Exceptions (When Shipping May Take Longer)
Shipping may take longer in cases including, but not limited to:
- holidays or carrier closures
- weather events or natural disasters
- carrier disruptions, delays, or service outages
- high order volume
- address issues (incomplete or incorrect address)
- payment review or fraud-prevention checks
- product-specific notes such as "pre-order," "delayed," or "ships later" (when stated on the listing or at checkout)
3) Shipping Rates and Methods
Shipping options and rates are displayed at checkout. The shipping method you choose affects transit time, not our processing time.
4) Tracking
When available, we will provide tracking information once your order ships. Tracking updates may take time to appear after carrier acceptance.
5) Delivery Times and Carrier Responsibility
Delivery dates are estimates and are not guaranteed. After a package is handed to the carrier, delivery speed and handling are the carrier's responsibility (except where applicable law provides otherwise).
6) Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. If an order is returned or delayed due to an incorrect or incomplete address, additional shipping charges may apply to reship.
7) Questions
If you have any shipping questions, contact us at:
Email: Jmanrule15@gmail.com
Location: Winston-Salem, NC